Smooth Commercemenu icon

Engagement & Program Management Portal

Understanding customer behaviour and having the ability to act on real-time data is the foundation of our engagement and program management portal. Our robust portal drives our clients’ success by putting the control in their hands. Grow your business through targeted marketing, guide customer behaviour with segmentation and personalization, manage digital content, view financial and loyalty reports, and address customer feedback - all through one simple-to-use tool.

portal app feed

Provide Your Stakeholders the Access They Need & Want

No other platform addresses the needs of a franchise or corporate system like ours

arrow right

Marketing and engagement tools to drive traffic, and increase sales, frequency and loyalty

arrow right

Franchisee/operator access to menu management, and customer and transaction data

arrow right

Executive dashboards and reporting tools to monitor program success

portal roles and permissions

Self-Serve Native App & Web Content Management

Manage your program content in real-time with ease

arrow right

Easily edit, preview and publish content in real time

arrow right

Personalize your content to provide unique customer experiences

arrow right

Track how every customer interacts with your digital content

portal media upload

Menu & Location Management

Update your menu and locations with ultimate flexibility

arrow right

Manage information across all locations or at the individual store level

arrow right

Revise menu categories, products, options, pricing, delivery zones and LTOs

arrow right

Conduct local store or brand-wide marketing through our geolocation tools

portal location management

Segmentation & Customer Data

Segmentation based on real-time customer data to precisely target and engage

arrow right

Mirror your existing segmentation or create customized segmentation

arrow right

Send promotions and offers brand-wide or to specific customer segments

arrow right

Target customers by location, product interests, average eater cheque and more

portal segment audience tool

Loyalty, Offers & Promotions

Drive your revenue and brand awareness through loyalty, offers and promotions

arrow right

Comprehensive and customized loyalty and offer configurations to support your strategies

arrow right

Flexibility to use points, credits, discounts, offers, tiers, contests and more

arrow right

Personalized offers and promotions for different customer segments

portal offers management

Marketing Functionality

Influence customer behaviour through existing and new campaigns

arrow right

Create, manage and schedule targeted campaigns and offers

arrow right

Reach customers by segment through integrated push notifications, SMS and email

arrow right

Tie everything together through one easy-to-use, end-to-end interface

portal mobile messages management

Customer Feedback & Order Management

Truly understand customers’ satisfaction and keep them coming back for more

arrow right

Manage customer comments and ratings, and respond to feedback

arrow right

View customers’ order history, manage refunds and issue loyalty credits with ease

arrow right

Ensure customer satisfaction through responsive interactions

portal app feedback management

Business Intelligence & AI Tools

Action-oriented, real-time results to drive revenue

arrow right

Increase sales through predictive ordering or AI driven upselling

arrow right

Analyze customer behaviour and take action using real-time data

arrow right

Leverage dashboards, reports, data and other tools to inform your strategies

portal upsell management

Financial Analytics & Control

Take the headache out of your financial processes with our configurable program metrics

arrow right

Export detailed app and web transaction reports to measure profitability

arrow right

Configure reports by order type, payment type and more

arrow right

Review location-based financial reporting

portal data analytics
Explore More
App, Web & Engagement Channels
App, Web & Engagement Channelsarrow right

Offer customers convenience and power engagement with our multi-channel solution, including order ahead and custom loyalty programs.

Order Management Tablet
Order Management Tabletarrow right

Manage engagement and operations at store-level with enhanced features, such as order and transaction control, and payment capabilities.

Integrated Partners
Integrated Partnersarrow right

Enhance your business with our integrated partnerships, providing you access to industry leaders with diverse offerings.