Client Success Coordinator

Smooth Commerce is a fast-growing Fintech early-stage company located in the heart of downtown Toronto. We empower retail merchants to create more personal connections with their customers. Our solution provides merchants a competitive edge through digital by increasing transaction volumes, repeat business, and revenue.

Over the last few years we have partnered with some of the biggest institutions in North America, and we strongly believe that we have the opportunity to offer one of the most versatile and innovative solutions for the Retail industry globally.

At Smooth Commerce, we take ownership of our work, we encourage open communication, and we work hard to delight our clients every day. We pride ourselves on creating a fun, friendly, diverse and inclusive work place.

In this role, you will:

  • Organize, manage, and support company sales initiatives.
  • Remove barriers in our pipeline of opportunities.
  • Participate, schedule, and conduct sales calls and client meetings.
  • Prepare business proposals and contracts.
  • Conduct product demonstrations for prospective and existing clients.
  • Nurture leads and opportunities.
  • Utilize Salesforce to log all sales and account activities and ensure information is properly distributed to involved stakeholders.
  • Support other account managers to ensure proper flow of communication between sales and client success teams.
  • Create, update, and improve client related documentation.
  • Visit client store and headquarters locations.
  • Conduct internal presentations on any suggestion of process improvements and manage implementation.
  • Forecast and track sales and account related KPIs (e.g. quarterly sales results and annual forecasts).

Qualifications and requirements:

  • 1-5+ years of experience in Sales and/or Account Management roles.
  • University or college degree or demonstrated equivalent experience.
  • Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Excellent listening, verbal, written, and presentation skills.
  • Experience working in a team environment.
  • Proven ability to manage multiple priorities while paying strict attention to detail.
  • Outstanding documentation and organization skills.
  • Strong Microsoft Office skills (Word, Excel, and PowerPoint).

It would also help if you have:

  • Experience using CRM tools, ideally Salesforce; as well as Microsoft and Google related products
  • Knowledge of the retail industry (general retail, QSR, grocery, gas and convenience)

We offer competitive compensation, health benefits, employee stock options, flexible vacation time, snacks bar and more. Diversity and inclusivity are important for us, candidates who identify as a minority are welcome and encouraged to apply.

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